Your password & signing in
Change your password from Settings, reset a forgotten one by email, and what the "your password was changed" alert means.
Changing your password
Open Settings and use the Password card: enter your current password, then a new one of at least 10 characters. If your password manager offers a "change password" shortcut, it lands you on the same card.
Changing your password signs out every other session on the account. Every other browser, device, and tab. The session you changed it from stays signed in. Any reset link you had outstanding stops working at the same moment.
Forgot your password
Click Forgot password? on the log-in page, enter your account email, and choose whether you're signing in as an advertiser or a publisher. Accounts are per side, so the same address can hold one of each, and we need to know which one to reset.
We then email a one-time link. Opening it lets you set a new password and signs you in. The link:
- works once, a second visit won't open it,
- expires one hour after it was sent,
- is cancelled if a newer link is requested, or if the password is changed by any other route.
The confirmation page reads the same whether or not the address has an account. That's deliberate: it means nobody can use the form to find out who has an account here. If no mail arrives, check that you picked the right side, check spam, and try again. Repeated attempts from one connection are rate-limited for a minute at a time.
The "your password was changed" email
Every password change sends a notification to the account address, whichever route the change came through, and whether or not you've opted out of other notification emails. This one you always get. It names the time (in UTC) and the source IP the change came from.
If that wasn't you, use the reset link on the log-in page to take the account back right away. Resetting the password will sign out whoever is holding the other session, and then contact us.
If you run both sides
If you've linked an advertiser and a publisher account, switching between them doesn't ask for a password again. Each account still has its own password, but because the link is a way in to both, changing or resetting either password signs you out of both sides everywhere. Sign back in and you'll be switching freely again.